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Commonly Asked Questions

A few of our frequently asked questions with their answers can be found below.

Initially please contact us either via email at or by telephone on 01491 269 987 or directly on 07842 339 888 to discuss your requirements in a little more detail and to arrange a survey visit that works best for you, either at home or at the office or on site.

Please complete your details on our website contact form and we will contact you within 1 working day to discuss your requirements in more detail or alternatively you can call us on our Main Office number: 01491 269 987 or Directly on: 07842 339 888 (Mon – Sat: 9.00am – 5.00pm).

We accept all online ‘Bank Transfers or BACS online payments, when taking payment on completion of the project. *please note we do not accept payment by Credit Cards.

Every tree is different in form, colour and grain and even within the confines of a cut length. Colour differences will usually become less pronounced over time but a consistent flat colour without variation will never be achieved.

The cell structure in timber stores water which is gradually released or absorbed depending on the level of temperature and humidity. This effectively changes the volume of the timber and naturally the parts closest to the surface will dry more quickly than those closer to the centre. Splitting in the timber is part of the natural drying process in hot weather and in some cases; these splits may reduce or ‘heal’ in wetter conditions and should not be viewed as flaws. Due to the natural structure of the timber these changes can sometimes cause some twisting or distortion which we are unable to predict in manufacture, but have no effect on the structural integrity of the finished article.

Knots are present where branches have been cut from the tree before it is peeled and sawn. Knots should be expected on finished products, but we do carefully select our timber to minimise their presence and size in highly visible parts of our products.

Resins occur naturally within softwoods and in the process of drying, may rise to the surface and resin causes no harm to the timber.

The small patches of ‘rough’ timber are the result of fraying which sometimes occurs on sections of timber where the wood fibres naturally run against the working direction of a planer or saw blade. Fraying will not affect the performance of the finished product.

Should you wish to stain or paint our timber, our advice is to buy the best coatings available and please follow the guidelines below:

  • Assemble the product and let the timber dry thoroughly through several weeks of dry weather.
  • Use a microporous finish that allows the timber to breathe.
  • Thin down the first coat of finish and allow it to dry.
  • Build up the finish with 3 or 4 full coats depending on the depth of finish required.
  • Read and follow the manufacturers’ instructions on the tin.
  • Always allow timber to dry naturally prior to applying any other product.

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